Chrysalis AI Support

Chrysalis (EZ Vidya Private Limited)

 

Effective Date: 20th May 2026

 

If you need help with the Chrysalis AI app, please contact us at hello@chrysalis.world. We aim to respond within 2 business days.

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FAQ section:

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How do I cancel my subscription? 

Subscriptions are managed through your Apple ID or Google Play account. On iPhone, go to Settings → [your name] → Subscriptions → Chrysalis AI → Cancel Subscription. On Android, open the Google Play Store app → Menu → Subscriptions → Chrysalis AI → Cancel.

 

How does the 7-day free trial work? 

When you register and add a child profile, your 7-day free trial starts automatically. You'll have full access to all features during this period. After 7 days, a subscription is required to continue using the app. You won't be charged during the trial.

 

How do I delete my account? 

You can delete your account from within the app at any time. Go to Home → Settings → Account → Delete Account, or use the Delete Account link on the Subscribe screen. Account deletion is permanent and removes all your data including child profiles and learning history.

 

What grades does Chrysalis AI support? 

Chrysalis AI currently supports Grade 1 through Grade 5, covering Language and Literacy, Phonics, Mathematics, and Environmental Studies.

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What devices does it work on? 

Chrysalis AI is available on iOS (iPhone and iPad) and Android. You can use one account on multiple devices.

 

I forgot my password — how do I reset it? 

Tap "Forgot password?" on the sign-in screen and follow the instructions sent to your registered email.

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Can my child use the app on multiple devices? 

Yes. Sign in with the same parent account on any device and the child profile and progress will be available.